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702, B44, Sector 1, Shanti Nagar, Mira Road East,
Maharashtra 401107
Office Address
702, B44, Sector 1, Shanti Nagar, Mira Road East, Maharashtra 401107
Social Media Marketing Agency in Mumbai
For Mumbai businesses that post regularly but cannot point to a single customer it brought in. Troika Tech plans, creates and runs your Instagram, Facebook, LinkedIn and YouTube, then makes sure every comment, DM and lead form gets an answer, with AI agents that reply in seconds.
Free audit of your current profiles, content and response time. No obligation.
Quick Answer
Troika Tech is a social media marketing agency in Mumbai that handles strategy, content and Reels, community management and paid social on Instagram, Facebook, LinkedIn and YouTube, with AI agents that answer DMs and follow up every lead.
Troika Tech, By the Numbers
- 13+ years of technology and digital growth work, operating since 2012
- 6,000+ successful implementations delivered across client businesses
- 47 cities across India and 9 countries served
- 40+ industries, from D2C and fintech to healthcare, education and real estate
- 4.9/5 rating on our verified local business listing, based on 282 Justdial votes
Why Most Social Media Accounts in Mumbai Do Not Bring Customers
Look at most business accounts in Mumbai and you will see the same pattern: a burst of posts at launch, festival greetings, a few boosted posts, and then long gaps. Followers grow slowly, likes come from friends and staff, and when someone does ask "price?" in the comments, the reply comes two days later.
The problem is rarely effort. It is that the account has no job. Nobody decided who it is for, what it should make people do, or who answers when they do it. A social media marketing agency in Mumbai should fix those three things before it designs a single post.
- No clear audience. Posting for "everyone in Mumbai" means the Bandra boutique and the Bhiwandi supplier sound the same, and neither sounds like the brand their buyers want.
- No reason to act. Posts that look good but never offer a next step, a booking, a WhatsApp chat, a site visit, a demo, get scrolled past.
- No one answering. DMs and comments sit unanswered after office hours, which is exactly when most people browse.
What Our Social Media Agency in Mumbai Handles
We run social media as a complete service, so you do not have to manage a designer, a copywriter, a video editor and an ads freelancer separately.
Audit and strategy
We review your current profiles, competitors and audience, then set the job for each platform: what it is for, who it speaks to, what it should make people do and how we will measure it.
Content, Reels and creative production
Monthly calendars, post design, carousels, short-form video and Reels scripts, captions in English, Hindi, Marathi or Hinglish, and festival and campaign creatives planned in advance, not the night before.
Publishing and community management
Scheduled publishing at the times your audience is active, replies to comments and DMs, and escalation of real enquiries to your team. Our OmniAgent chat agent can answer common questions on Instagram, Facebook and WhatsApp in seconds, in regional languages and Hinglish, so a message sent at 11 PM gets an answer at 11 PM.
Paid social campaigns
Meta and LinkedIn ad campaigns for lead generation, followers, store visits and retargeting, with audiences built around Mumbai localities and lead forms connected to instant follow-up. Form leads can be called back by our AI calling agents within minutes.
Creator and influencer collaborations
Shortlisting Mumbai creators whose audience matches your buyers, briefing them, and tracking what each collaboration actually delivers, rather than paying for reach alone.
Reputation and review management
Monitoring mentions, replying to reviews and complaints on social and Google, and building a steady flow of genuine reviews from happy customers.
Platforms We Manage
Each platform has a different job. We pick the two or three that fit your buyers and do them properly.
Reels, carousels, Stories, highlights and Instagram ads for consumer brands, real estate, clinics, food and education. See our Instagram marketing agency in Mumbai page.
Company pages, founder and leadership posts, employee advocacy and LinkedIn ads for B2B and professional firms. See our LinkedIn marketing agency in Mumbai page.
Community groups, events, local awareness and Meta lead ads, often the cheapest way to reach families and older buyers across Mumbai, Thane and Navi Mumbai.
YouTube and Shorts
Explainers, walkthroughs, testimonials and Shorts cut from your longer videos, so one shoot feeds several platforms.
WhatsApp Business
Click-to-WhatsApp ads, catalogues and broadcast lists, with an AI agent that replies instantly and hands hot leads to your team.
X (Twitter)
For brands in media, finance and tech where news and commentary move fast. We recommend it only where your buyers are actually active.
Who We Work With Across Mumbai
Mumbai is not one audience. The content that works for a Lower Parel finance firm would fall flat for a Thane builder or an Andheri café, so we plan by industry and locality.
| Area | Typical businesses | What usually works on social |
|---|---|---|
| BKC, Lower Parel, Nariman Point | Finance, consulting, legal, corporate | LinkedIn thought leadership, founder posts, LinkedIn lead ads |
| Andheri, Powai, Goregaon | D2C brands, startups, media, production houses | Instagram Reels, creator collaborations, Meta conversion campaigns |
| Bandra, Khar, Juhu | Restaurants, salons, fashion, lifestyle | Instagram Stories and Reels, local creators, review management |
| Dadar, Parel, Matunga | Clinics, coaching, retail, heritage brands | Facebook and Instagram local ads, Marathi and Hindi content |
| Thane, Navi Mumbai, Mira-Bhayandar | Real estate, schools, local services | Meta lead ads with instant follow-up, site-visit and open-house campaigns |
| Bhiwandi, Vasai, Taloja | Manufacturing, logistics, B2B supply | LinkedIn company pages, product videos, WhatsApp catalogues |
Our Process: The First 90 Days
Month 1: Audit, strategy and setup
Profile audit, competitor review, audience definition, content pillars, brand voice, posting calendar, and tracking for leads and DMs. Your AI chat agent is set up with your FAQs and tested before it talks to customers.
Month 2: Consistent publishing and first campaigns
Regular posts and Reels go live, community management starts, and the first paid campaigns test offers, audiences and creatives across your priority localities.
Month 3: Optimise what works
We double down on the formats, topics and audiences that bring enquiries, cut what does not, and agree the plan for the next quarter.
What We Measure and Report Every Month
Likes are the least useful number in social media. Our monthly report starts with business outcomes and uses engagement to explain them.
| Metric | What it tells you | Why it matters |
|---|---|---|
| Enquiries from social | DMs, lead forms, WhatsApp chats and calls that came from social | The number your sales team actually feels |
| Response time | How fast comments and DMs got an answer | Slow replies lose warm buyers |
| Cost per lead (paid) | Ad spend divided by qualified leads | Shows which campaigns are worth scaling |
| Reach in target areas | How many people in your chosen localities saw you | Visibility where your customers live and work |
| Saves, shares and Reel watch time | Whether content is useful enough to keep or pass on | The strongest signals that content is working |
| Follower quality | Growth from your audience, not random accounts | A smaller, relevant audience beats a large, empty one |
Social Media Packages and Pricing in Mumbai
Social media management in Mumbai is usually billed as a monthly retainer, with ad spend paid to Meta or LinkedIn on top. Published market ranges start around ₹10,000 to ₹50,000 a month for a basic one or two platform plan, and rise to ₹1,00,000 or more for full-service work with regular video and paid campaigns.
What moves the price is the number of platforms, how many posts and Reels each month needs, whether video is shot or edited, community management hours and paid campaign management. Our guide to social media management packages in Mumbai sets out what each tier should include, so you can compare quotes line by line. We quote after a free audit.
Why Mumbai Businesses Choose Troika Tech
- One team, start to finish. Strategy, design, video, copy, community, ads and reporting sit with one team, so nothing falls between freelancers.
- Replies in seconds, not days. Our OmniAgent chat agent answers DMs and WhatsApp messages instantly, and our AI calling agents follow up form leads by phone.
- Content in the languages Mumbai speaks. English, Hindi, Marathi and Hinglish.
- Part of a wider growth system. Social media works alongside SEO, performance ads and AI agents as part of our digital marketing company in Mumbai service.
- Real people you can meet. Troika Tech is led by its co-founders and directors Parvati Matkate, Godwin Pinto and Mawin Pinto, with our office in Mira Road, Thane district.
How to Choose a Social Media Agency in Mumbai
Ask every agency the same questions. The answers will tell you more than any portfolio.
- What will you be measured on? Look for enquiries and cost per lead, not only followers and likes.
- Who replies to comments and DMs, and how fast? If the answer is vague, warm leads will go cold.
- How many posts and Reels are included, and who shoots video? Get the numbers in writing.
- Is ad spend included in the fee? It should be shown separately, with GST stated.
- Who owns the accounts and content? You should own your pages, ad accounts and every file created for you.
- Can I see live accounts you manage? Recent, real accounts beat a mock-up portfolio.
Client Reviews
What Mumbai Businesses Say About Us
We told you to ask every agency for live references. Here are ours - founders, universities, and public figures who let us use their names.
Frequently Asked Questions
What does a social media marketing agency in Mumbai do?
It plans what your brand says on social media, produces the posts and Reels, publishes them, replies to comments and DMs, runs paid social campaigns, and reports what all of it brought in. A good agency also makes sure the enquiries that come in through DMs and lead forms get answered.
How much does social media marketing cost in Mumbai?
Published market ranges run from about ₹10,000 to ₹50,000 a month for a basic plan to ₹1,00,000 or more for full-service work with video and paid campaigns. Ad spend is billed separately. Our social media management packages guide explains what each tier should include.
Which social media platform is best for my business?
It depends on who buys from you. Instagram and Facebook suit consumer brands, real estate, clinics, restaurants and education. LinkedIn suits B2B, professional services and hiring. Most Mumbai businesses do best on two platforms done well rather than five done badly. See our Instagram and LinkedIn pages for platform detail.
How often should we post?
For most businesses, three to five Instagram or Facebook posts a week with at least one or two Reels, and two to three LinkedIn posts a week, is enough to stay visible. Consistency matters more than volume, so we agree a calendar you can sustain.
How long before we see results?
Engagement and reach usually improve within the first month once posting is consistent. Leads from organic social take longer, often two to three months. Paid social can bring enquiries within days of launch.
Can social media really generate leads?
Yes, when it is set up for it: clear offers, lead forms or WhatsApp click-to-chat, and fast replies. The lead is lost if nobody answers the DM. That is why our AI chat agent answers DMs and WhatsApp messages instantly, and our AI calling agents follow up form leads by phone.
Do you create content in Marathi and Hindi?
Yes. We create content in English, Hindi, Marathi and Hinglish, depending on where your audience is. For many Mumbai brands, a mix of English and Hinglish captions performs better than English alone.
Is social media marketing worth it for a small business?
Yes, if it is focused. A local business can start with one platform, a simple weekly calendar and a small ad budget aimed at a few neighbourhoods. The goal is enquiries you can measure, not followers.
Do I need a long contract?
Terms are agreed in the proposal. Because social media compounds over time, we judge results on a three-month view, with a monthly review of what to keep, change or stop.
Find out what your social media is missing
Book a free audit. We review your profiles, content, response time and ads, and tell you plainly what to fix first, whether or not you hire us.
📞 Book Your Free Social Media AuditRelated Services in Mumbai
- Instagram Marketing Agency in Mumbai - Reels, carousels, Stories and Instagram ads that bring DMs and leads.
- LinkedIn Marketing Agency in Mumbai - Company pages, founder branding and LinkedIn ads for B2B.
- Social Media Management Packages in Mumbai - What each package should include and what it costs in 2026.
- Digital Marketing Company in Mumbai - SEO, performance ads and AI calling agents in one system.